Mobisy - Implementation Associate - Customer Success (0-3 yrs)

Implementation Associate - Customer Success

Passionate about 'customer obsession'? We live and breathe it! If you're a curious soul ready to roll up your sleeves and solve customer challenges, we have a treat for you! We're after hardworking, high-energy, and innovative folks who thrive on teaming with enterprise clients to crack those tough nuts. Join us and be part of a team dedicated to delivering outstanding customer experiences!

Location - Bangalore/ Delhi NCR/ Mumbai

Roles and Responsibilities:

- Handling end-to-end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry.

- Understanding of software architecture and configuration of the product to match customer requirements.

- Working with Master data, assisting with service requests, and troubleshooting problems with data.

- Client Interaction- Handle clients and communicate client's requirements to internal teams.

- Coordinate with respective stakeholders and provide technical assistance to clients within SLA.

- Helping customers generate reports and offering thorough expertise to customers on the product and its usage.

- Document the client's requirements and get a sign-off.

- Quality check of deliverables and conduct UAT with the client and get sign-off.

- Ensure the user's adoption post-go-live and share a regular update with the client.

Requirements :

- Excellent communication skills (Written and Verbal), strong documentation skills

- Computer and mobile-savvy with moderate knowledge of MS Excel.

- Understanding of the FMCG business model.

- Willingness and eagerness to work in a high-pressure fast-growing start-up environment

- Experience in SaaS Product Onboarding and support will be an added advantage.

What is it like to work with Our Customer Success team?

- The Mantra of getting ahead is getting a kick out of everything you do!

- Spreading our wings overseas.

- Work with highly ambitious, and result-oriented people from across the globe.

- Own and develop your own strategies and Fly with them!!

- Be a pillar of a fast-paced high-growth business that gives you the opportunity to manage projects for Fortune 500 companies and other enterprise clients across the globe.

- Become the key consultant and get an in-depth insight into the vertical by becoming an expert in the Vertical.

- Drive business outcomes by helping customers shift to mobile first technologies, and impact the lives of numerous people.

Why Mobisy?

- We are happy Souls, working together and having each other's back! People, Product and Profit is our motto.

- Fly beyond your imagination as we believe in giving wings to your passion.

- No Kinder-garden, We fall, We learn and we stick together like a chewing-gum.

- We trust in our association and allow free rein to our employees. To act and explore themselves while delivering the best and sustainable results.

- We celebrate success hard and failures harder, It's always a Collective success or Collective failure. We enjoy our learnings more with a sip of our poison;)

- Have Buddies, Mentors But be your own boss. It goes hand in hand.

- Know your people, Talk, Chat, learn and Share - have access anytime to reach anyone in the family.

- Stay Quiet - Stay Foolish. We are courageous people who speak and do right things keeping in heart to serve best to our clients and our company.

- We believe in rolling our sleeves up, getting our hands dirty, dreaming and achieving together.

What Will you get while working with Mobisy?

- We give importance to your health at Mobisy and Cover you with right Healthcare Benefits

- Family first, Enjoy the Maternity and Paternity leave.

- Break -Up with your work is much needed, Enjoy 21 annual paid leaves :)

- Happy Tummy, Happy Me - by providing meals on the house in our own in-house Cafeeteria.

What will you not get?

- We hate login - logout, du-ah we not at school!

- We are not spoon-feeders, All we have are the crazy ones who carve their own paths.

- Yes Mam - No Mam!

- No Blame Games!!!

About Mobisy

Mobisy Technologies Pvt. Ltd. is a high-growth, VC funded tech company that's transforming the retail supply ecosystems in several markets including India, Africa, the Middle East and Europe through its product, Bizom. Mobisy is one of the top 10 tech startups in India (according to YourStory) and was included in Deloitte Technology Fast 50 India three times in a row. But what we really take pride in is our 300+ enterprise customers and hundreds of thousands of users loving our products and telling the world about it. Customers high ratings to Mobisy on Gartner (4.6 on 5) indicate we are the most loved solution among them.





Mobisy's Culture of Algorithmic Jugaad :

When we sat down to think about our culture, we could just come up with two words 'Algorithmic Jugaad'. It's so famous now, we had to trademark it !! To explain it briefly, Jugaad as you know stands for frugal innovation done at periphery. Algorithms are all about structured process oriented thinking. We understood that part of the reason we are a fast growing and successful company was that we could blend those 2 elements in the right proportion. We also put algorithms in our customers jugaads.. :-) .

Some of our colleagues who joined from corporates admit that Mobisy has put some jugaads in their single track algorithmic thinking. In Mobisy you will see entrepreneurs and entrepreneurial thinking all around. At least 1 out of 3 of us has built at least 1 startup of their own each !! We take ownership of our work and aim high. We are given the freedom to take risks and solve problems wherever they may see it.In other words, entrepreneurial innovation is the norm in Mobisy.

Values that Mobisy stands for :

People first: We believe in working with great people who we believe build great products / process which eventually lead to profits

Entrepreneurship: See a problem, make it your own, solve it.

Teamwork: As a fast growing company, we realised that we need to work as a great team rather than just a team of great individuals.

Innovation: No idea is crazy or stupid, come up with as many as you can and actively seek feedback to further improve.

The Retail Intelligence platform :

Bizom, Mobisy's flagship product, is the retail intelligence platform for brands and their retailers.

We are leaders in providing insights and intelligence to CPG brands in India and emerging markets and are now making inroads into markets in Europe and other developed markets. We help brands achieve smart distribution by improving their manpower efficiency, channel performance and product performance.

We achieve this by helping businesses first digitize their entire sales and supply chain and later help the move from a push-based distribution to a pull-based distribution using solutions that facilitate assisted and inspired selling.

Read more at https://bizom.in