Software Engineer

Understanding adapting of key Monitoring Services Understanding Adapting of the Zeta s Incident Management Process Understanding Adapting Zeta Command Center s key performance indicators (KPIs) Understanding Adapting to Zeta Command Centers key quality + process parameters Understanding Adapting to Zeta tool Chain of OWCC, Grafana, Hippo, Atlassian Suite Assessment Certification from Zeta on the next phase of deputation Monitoring Rituals 24X7 Monitoring (Eye on Glass Support) 24X7 Incident Response and Reporting 24X7 Incident Engagement 24X7 Incident Follow-Ups Timely escalation process Daily / Weekly Status Reporting Daily Assembly for Incident follow-up closure Daily Assembly Attendance tracking and reporting for deviations Ad hoc Tasks as required to be performed advised Zeta Ops Managers / Leadership Team Observability The required knowledge sharing will be provided by Zeta to the Service provider. As part of these training, following areas would be covered by Zeta: o Critical Dashboards, OWCC o OpsGenie integration, on-call schedules o Runbooks for Alerts (K8S) o SLO, SLI - MTTD, MTTR, SLA o Access Management for Olympus portals and Infrastructure o Existing Production Incident Management process