Service Delivery Manager - IT Service Management (10-15 yrs)

Position: SDM (Service Delivery Manager)

Primary skills: ITSM - IT Service Management

Exp: 10+ Yrs

Location: Pune/Chennai/Bangalore/Noida/Hyderabad

JD:

The planning, implementation, control, review and audit of service provision, to meet customer business requirements.

- This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets.

- The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements.

- The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.

Key Performance Indicators Service performance meets service level agreement (SLAs).

- Service availability, continuity, security & capacity. Delivering to cost budget.

- Improving efficiency target.

- Customer satisfaction.

- Account / Sales growth targets

Note: Only Female Candidates