Miratech - Bot Developer - Google Cloud Contact Center (5-8 yrs)

Company Description :

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation.

Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.

We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description :

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework.

Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers.

The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions.

It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools.

Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem.

Responsibilities :

- Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow.

- Write clean, efficient, and maintainable code following industry best practices and standards.

- Develop custom components and tools to enhance chatbot functionality, performance, and user experience.

- Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs.

- Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions.

- Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction.

- Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements.

- Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies.

Qualifications :

- 4+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML.

- 4+ years of experience in IVR application development, including Nuance grammar development, GRAT, and GRE.

- Proficiency in Core Java, Java/J2EE, Servlets, JSP, and REST-based microservices.

- Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs.

- Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools, and Genesys Composer.

- Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies.

- Strong understanding of agile development and Scrum best practices.

- Strong analytical skills for resolving technical issues in complex, distributed environments.

- Experience with the Spring framework and familiarity with Tomcat or similar web servers.

- Bachelor's degree in a technology-related field or equivalent professional experience.

We offer :

Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

Work From Anywhere Culture : make the most of the flexibility that comes with remote work.

Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.

Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.

Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

Social Sustainability Values : join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.