Project Manager - Application Support & Management

Job Description:

Title: Project Manager - Application Management & Support

Location: Chennai/ Bangalore

Position Summary: We are in search of a highly skilled and motivated individual to join our team as a Project Manager - Application Management & Support. This dynamic role requires expertise in resolving escalated issues, leading technical troubleshooting calls, managing production support teams, and driving continuous improvement in financial reporting and operational processes. Your contributions will play a pivotal role in enhancing our operations and client experiences

• Technical and Operational Skills: Proven expertise in managing and resolving technical issues within application management and support environments. Strong understanding of ITIL processes, with an ITIL certification to validate this knowledge. Proficiency in L2 and L3 application support, ensuring timely and effective resolution of incidents.
• Technology Background: Hands-on experience in past roles with technologies such as Java or .Net, demonstrating an ability to understand and navigate complex technical environments. This background ensures effective communication and collaboration with engineering teams.
• Team Leadership: Demonstrated experience in managing and leading teams of at least 5 members. Strong leadership skills to motivate, guide, and develop team members, ensuring high performance and accountability within the team.
• Client Management: Proficiency in handling US-based customers, with a deep understanding of their needs and expectations. Strong client-facing skills to build and maintain effective relationships, ensuring high levels of customer satisfaction.
• Problem-Solving Abilities: Excellent problem-solving and troubleshooting skills, with a track record of effectively resolving complex technical issues. Ability to think critically and strategically to identify root causes and implement long-term solutions.
• Communication and Collaboration: Exceptional verbal and written communication skills, enabling clear and effective communication with diverse stakeholders. Strong collaboration skills to work seamlessly with cross-functional teams, third-party suppliers, and business partners.
• Financial Reporting and Management: Knowledge of financial reporting and management processes, with the ability to produce accurate and timely financial management reports. Experience in driving continuous improvement in financial reporting for statutory, regulatory, and management purposes.
• Customer Focus: A strong commitment to understanding and meeting customer needs, with a focus on delivering exceptional support and driving customer satisfaction. Ability to manage clients' technical support requests efficiently and effectively.
• Adaptability: Flexibility to navigate changes and adapt to new challenges in a dynamic and fast-paced work environment. Ability to pivot strategies and address unforeseen challenges with agility and resilience.
• Innovative Thinking: A forward-thinking mindset with a passion for innovation and continuous improvement. Ability to identify opportunities for process enhancement and drive initiatives that contribute to the overall success of the organization.