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Customer Service Specialist
Mind Mauji
posted 3+ weeks ago
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Key skills for the job
Job Description
Answering customer inquiries via phone, email, live chat, or in-person
Responding to customer complaints and resolving issues in a timely and effective manner
Gathering customer feedback and suggesting ways to improve the customer experience
Providing product and service information to customers
Processing orders, returns, and exchanges accurately and efficiently
Updating customer information and purchase history in the company's database
Escalating complex or high-priority issues to the appropriate department or supervisor
Good organizational and time management skills
Should have strong communication and problem-solving skills
Employment Type: Full Time, Permanent
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