Customer Service Specialist

Diensten Tech Limited is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey

Answering customer inquiries via phone, email, live chat, or in-person

Responding to customer complaints and resolving issues in a timely and effective manner

Gathering customer feedback and suggesting ways to improve the customer experience

Providing product and service information to customers

Processing orders, returns, and exchanges accurately and efficiently

Updating customer information and purchase history in the company's database

Escalating complex or high-priority issues to the appropriate department or supervisor

Good organizational and time management skills

Should have strong communication and problem-solving skills