Account Manager, CE

Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15%

Facilitate verbal and written communication with customers and authorised third parties as required. - 10%

Maintain accurate records on the Company s internal systems. -10%

Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10%

Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10%

Provide an efficient professional service to both internal and external stakeholders at all times. - 10%

Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10%

Use a variety of systems in addition to Cabot s internal systems to obtain, utilise and process documentation relating to customers / authorised third parties. - 10%
Education

Required: Bachelor; Any



Experience

Required: Minimum 1 year experience in International VOICE process Candidate should be a Graduate Require Candidates can be from UK/US -Collections/Non-Collections background Candidate should not be from Tech-support background ( Non-hiring organizations- IYOGI/QUA. Basic PC Skills. GCSE level in English & Maths Good negotiations skills. Excellent communication skills (both written and verbal) . Excellent organisation and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines.

Preferred: Positive can do attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development.