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Administrator - Backup & Recovery (BR3)
Microland
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Required Skills
Technology | Backup|Basic knowledge of Backup Software
Technology | Storage and Backup Roles|Backup Administrator
Technology | Container Technologies|Storage containers
Technology | Backup | Vendor coordination for any hardware /software related library Hardware Issues
Education Qualification :
Any Graduate (Engineering / Science)
Certification Mandatory / Desirable :
Technology | Respective Product Certification
Delivery Skills:
(1) Proactive monitoring and investigation of logs: Initiate Backup administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket
(2) Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
(3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
(4) Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report),
- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),
- Ensure tickets are closed post user/customer communication,
- Maintain inventory of Network equipments and links,
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Technology | Backup|Basic knowledge of Backup Software
Technology | Storage and Backup Roles|Backup Administrator
Technology | Container Technologies|Storage containers
Technology | Backup | Vendor coordination for any hardware /software related library Hardware Issues
Education Qualification :
Any Graduate (Engineering / Science)
Certification Mandatory / Desirable :
Technology | Respective Product Certification
Delivery Skills:
(1) Proactive monitoring and investigation of logs: Initiate Backup administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket
(2) Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
(3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
(4) Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report),
- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),
- Ensure tickets are closed post user/customer communication,
- Maintain inventory of Network equipments and links,
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Administrator roles with real interview advice
Top Microland Administrator Interview Questions
Q1. Have you handle most difficult incident? If Is! What is your approach and what is the learning
asked in
Major Incident Manager interview
Q2. What is problem management and change management?
asked in
Major Incident Manager interview
Q3. What are switching technologies used in day to day life of network engineer
What people at Microland are saying
Rating based on 10 Administrator
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Likes
Job security and salary will credit on time
- Skill development - Good
+3 more
Dislikes
Less internal hike and poor shift allowance
- Promotions - Poor
Administrator salary at Microland
reported by
95
employees
with 2-8
years exp.
₹2.5
L/yr - ₹8.6
L/yr
5%
more
than the average Administrator Salary in India
View more details
What Microland employees are saying about work life
based on 1.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
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