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Premium Employer

Microland

Compare

3.5

based on 1.5k Reviews

Video summary

394 Microland Jobs

Lead - Service Management (SM4)

Microland Limited

3.5

based on 1.5k Reviews

7-12 years

Bangalore / Bengaluru

1 vacancy

Lead - Service Management (SM4)

Microland

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Operations Incident Management Major Incident Management Change Management Service Management IT Operations Management

+ 7 more

Job Description

This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.

This role will also cover areas including, but not restricted to, the following.
- Aiding Service Management team on major issues
- Driving the efficiency and effectiveness of the incident management process.
- Monitoring the effectiveness of incident management and making recommendations for improvement.
- Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals
- Responsible for meeting targets of KPIs and SLAs
- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions
- Providing information (input) to the Problem Manager
- Client communications
- Providing a point of escalation for user issues
- Demonstrating and increasing the value proposition of the incident management team and IT operations.
- Manage a team of 6 to 8 members and its associated activities

Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Manager roles with real interview advice

What people at Microland are saying

4.0

Rating based on 1 Service Manager review

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Microland is a good place to grow if you are skilled.

Salary - Good

+3 more

Dislikes

Language politics can be obvious and upper management can be quite vindictive

Company culture - Poor

Read 1 Service Manager review

Service Manager salary at Microland

reported by 4 employees with 4-8 years exp.

₹5.2 L/yr - ₹18.1 L/yr

34% more than the average Service Manager Salary in India

View more details

What Microland employees are saying about work life

based on 1.5k employees

60%

48%

67%

85%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Microland Bangalore / Bengaluru Office Location

View all

Bangalore / Bengaluru (1)

Bengaluru Office

Headquarter

Microland, 1B, Ecospace, Outer Ring Road, Off RMZ Ecospace Internal Rd, Adarsh Palm Retreat, Bellandur Bengaluru
Karnataka 560103