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60 Michelin Jobs
Support Engineer
Michelin
·
0-2 years
₹ 7.7 - 14L/yr (AmbitionBox estimate)
Pune
1 vacancy
Support Engineer
Michelin
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.
- Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure.
- Change Management : Participation in the change management process
- Problem Management : Participation in the analysis of root causes of incidents
- Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled.
- Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team.
- Knowledge Management : Lessons learned from activities are ensured to be documented and shared.
- Service Level Management : the performance management system is understood and alerts on cases of issues are set.
Employment Type: Full Time, Permanent
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