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61 Michelin Jobs

Delivery Leader - Operations

14-18 years

₹ 25 - 40L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Delivery Leader - Operations

Michelin

posted 1d ago

Job Description

Delivery Leader - Operations

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

Key Responsibilities

1. IT Operations Management

  • Oversee end-to-end IT operations and services provided by GTO functions across the zone.
  • Ensure operational excellence by managing availability, performance, and reliability of IT services.
  • Monitor KPIs, SLAs, and service quality metrics, implementing corrective actions when necessary.

2. Incident, Change, and Problem Management

  • Lead the implementation and adherence to ITIL processes for incident, change, and problem management.
  • Manage and improve processes to reduce incidents, minimize downtime, and enhance service stability.
  • Ensure root cause analysis is performed and long-term corrective actions are implemented for recurring issues.

3. Major Incident Management

  • Lead the 24x7 critical incident management team for timely resolution of major incidents.
  • Act as a central escalation point for critical incidents, ensuring effective communication with stakeholders.
  • Coordinate cross-functional teams during incident resolution and post-incident reviews.

4. Continuous Improvement

  • Identify and implement opportunities for process improvements in service delivery and IT operations.
  • Collaborate with different functions to enhance processes, tools, and user experience.
  • Drive initiatives to improve User SAT and operational efficiency.

5. Team Leadership and Collaboration

  • Manage and mentor a team of GTO functions, fostering a culture of accountability, innovation, and excellence.
  • Promote collaboration across IT, business functions, and external partners to ensure alignment with strategic goals.
  • Facilitate knowledge sharing and upskilling within the team.

6. Reporting and Governance

  • Provide regular updates and detailed reports on operations, incidents, and performance to senior management.
  • Establish and enforce governance models to ensure compliance with IT policies and standards.
  • Drive alignment with global IT strategies and regional goals.

Technical Skills Required

ITIL and IT Service Management (ITSM)

  • Strong expertise in ITIL processes (incident, change, and problem management).
  • Proficiency in ITSM tools such as ServiceNow, BMC Remedy, or equivalent platforms.

Incident and Operations Management

  • Experience leading major incident management in a 24x7 environment.
  • Ability to handle critical escalations and coordinate effectively during high-pressure situations.

Infrastructure and Operations

  • Understanding of IT infrastructure, including servers, storage, network, and cloud platforms.
  • Familiarity with monitoring and logging tools such as Splunk, Nagios, Zabbix, or Dynatrace.

Automation and Process Improvement

  • Knowledge of automation tools for improving operational efficiency.
  • Experience with DevOps practices and collaboration tools (e.g., Jenkins, Git, Jira).

Security and Compliance

  • Understanding of IT security frameworks, data privacy standards, and regulatory compliance (ISO 27001, GDPR).
  • Knowledge of incident response and disaster recovery processes.

Key Competencies

  • Leadership: Proven ability to lead, mentor, and motivate cross-functional teams.
  • Problem-Solving: Analytical mindset with strong troubleshooting and decision-making skills.
  • Communication: Excellent verbal and written communication skills for stakeholder engagement.
  • User Focus: Strong focus on improving user experience and satisfaction.
  • Collaboration: Ability to work across global teams and diverse cultural environments.
  • Certifications:
    • ITIL Foundation Certification (Expert or Intermediate level preferred).
    • Relevant certifications in automation tools or platforms (e.g., ServiceNow).

Availability

  • Flexibility to operate 4 days from the office.
  • Collaboration across global teams and time zones, requiring adaptable working hours and managing Major Incident Management


Employment Type: Full Time, Permanent

Read full job description

Prepare for Delivery Lead roles with real interview advice

Top Michelin Delivery Lead Interview Questions

Q1. What are Internal Controls for Accounting and how will you prepare for Internal Controls Audits
Q2. What are the different stages of Project Management.
Q3. How many DFF can be used for GL Accounting Segment.
View all 18 questions

What people at Michelin are saying

4.0
 Rating based on 1 Delivery Lead review

Likes

Stable organization with good transparent leadership.

  • Salary - Good
  • +6 more
Dislikes

Yearly appraisal figures needs to be revised

Read 1 Delivery Lead review

Delivery Lead salary at Michelin

reported by 5 employees with 14-18 years exp.
₹25 L/yr - ₹40 L/yr
72% more than the average Delivery Lead Salary in India
View more details

What Michelin employees are saying about work life

based on 750 employees
65%
69%
43%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Michelin Benefits

Health Insurance
Job Training
Free Transport
Cafeteria
Team Outings
Soft Skill Training +6 more
View more benefits

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