i-exceed - Application Support Manager (10-15 yrs)

Please check the updated JD below for the role of Java Support /Application Support.

Mandatory Skills (Exp 10 yrs to 15yrs Java Support /Application Support role)

- Have handled Application Support (Banking) with hands on Incident

- Management / Escalation procedures / Working with multiple Vendors.

- Reporting and Tracking of Issues/Ageing/Resolution.

- Strong Interpersonal skills.

- Process oriented Individual.

- Capability to work with multiple application/infra teams on tracking/resolving issues and documenting Root cause.

- Mentor junior folks on incident handling.

- Identify patterns of repeat issues and work with teams on resolution.

- Manage & Track Change control for Infra/Application.

- Participate in Change Control Board and Manage inter application dependencies

- Monitor and track availability of services.

- Coordinate and document DR Dills

- Work with teams in Documenting Operational procedures

- Manage and Handle workload of L1/L2/L3 Teams. Supplementary Skills

- Vendor resource management

- Exposure to Retail/Corporate Banking functionality