Intern- Customer Experience

Role Title Intern- Customer Experience

Role Summary

• We are seeking a dedicated professional to create and improve Standard

Operating Procedures (SOPs) for our Customer Experience Department in

alignment with MHL norms.

• This role involves analyzing current processes,

identifying gaps, and recommending changes to enhance efficiency and

effectiveness.

• A key focus will be identifying opportunities for growth and contributing to

achieving over 12% improvement in the overall performance of the MHL centre

Working with Customer Experience Team

What the role entails Key accountabilities/ responsibilities

• Creating SOP Documents for the Customer Experience Department as per the MHL Norms
• Understanding the process and identifying GAPs while documenting the SOPs, sharing recommendation or change of scope for the same.
• Identifying areas of improvement in the MHL centre growth in every aspect upto >12%

What we promise to you

• Hands-on experience in a dynamic healthcare environment.

• Opportunity to work with a talented and supportive team.

• Gain exposure to various aspects of the healthcare industry.

Role Demands (travel)- No (if required then, within the city itself)

Location- Mumbai, Vidyavihar Office

Internship Duration-6 Months

Education

• PGDM

• MBA

• Postgraduatio