On Site Service (Technical Services & Scientific Support )

The Service Engineer for Orthopaedic Surgical Instruments is responsible for the repair, maintenance, and on-site servicing of knee, hip, trauma, and other orthopaedic surgical instruments. The role includes supporting physicians and dealers in usage, diagnosing issues, and maintaining accurate records.

Key Responsibilities:

1. Customer Support:

• Assist physicians and dealers with the usage and maintenance of surgical instruments.
• Provide on-site maintenance and support.

2. Repair and Troubleshooting:

• Diagnose and resolve issues with surgical instruments.
• Order and replace parts as necessary for repairs.

3. Inventory Management:

• Reconcile surgical instruments and maintain traceability.
• Keep accurate stock records and ensure availability of spare parts.

4. Documentation and Reporting:

• Complete detailed service reports and maintain service history.
• Explain repair issues and solutions to customers in a clear manner.

5. Technical Expertise:

• Read and interpret engineering drawings.
• Maintain and follow service schedules for instruments and equipment.

6. Relationship Building:

• Build and maintain strong relationships with physicians, dealers, and stakeholders.

Requirements

• Ability to travel for on-site servicing.
• Comfortable working in clinical or hospital environments.