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Meredith India Services

Compare

4.4

based on 19 Reviews

9 Meredith India Services Jobs

iNOC Analyst,2

MEREDITH INDIA SERVICES PRIVATE LIMITED

4.4

based on 19 Reviews

3-4 years

Hyderabad / Secunderabad, Ahmedabad, Bangalore / Bengaluru

1 vacancy

iNOC Analyst,2

Meredith India Services

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Linux System Administration Key Account Management Android Remedy Windows Server Administration

+ 1 more

Job Description

Customer Service and Support
Promptly, professionally, and courteously respond to and assist customers with technical issues and questions. Solve issues if possible. Create IT tickets and assign incoming requests to appropriate support teams. Identify and escalate urgent requests to the appropriate team. Identify potential systemic problems based on calls and volume. May include account management, ticket creation on customer s behalf, process forms and approvals, guide users to appropriate resources, follow up with customers when necessary.
Product Support
Assist customers in troubleshooting Windows, Mac, iOS and Android operating systems on corporate and personal computers and mobile devices.
Enterprise / Cloud Systems Monitoring
Interface with various monitoring and alerting systems to monitor service availability, resource utilization and performance.
Problem Resolution / Escalation
Identify service availability issues and follow procedures to remedy or escalate to IT tech teams as necessary.
Server Administration
Perform Server administration services such as Checking application services, diskspace, and preparing for scheduled power outages and other tasks as needed. Perform system administrative tasks as requested by IT support teams.
Teamwork
Assist and encourage team members and serve as a backup to others when possible. Promote a working environment that respects individual values and dignity.

Employment Type: Full Time, Permanent

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