Assistant Vice President - Credit Card Operations - NBFC/BFSI (8-18 yrs)

Roles & Responsibilities:

- Managing back-office operations (Reversals, refunds, closures, re-activation, credit limit changes, rewards points)

- Insurance claim management - Credit Card

- Managing Billing (Statements), Payments & Auto debit operations

- Oversee Production Center activities including scheme settlements, recon activities, SMS center, User ID management.

- Oversee Disputes & chargeback function

- Manage training portfolio for Card Operations for new joinees as well as refreshers for existing employees.

- To process & keep control on daily BAU with no gaps

- Ensuring financial transactions are processed under maker - checker concept within set timelines

- Technology enhancement and process automation

- Meetings with external stakeholders such as bureaus, insurance company, broker, etc., payment processing vendors, NPCI, related to BAU (event based)

- Handling Audit and compliance and fulfilling the requirements.

- Scheduled MIS reporting to Management/ Bank/ Regulators

- Maintaining key information / data / details pertaining to business

- Coordination with the various teams within/outside the department.

- Handling outsourced team / job allocation and ensuring the completion of allocated job

- Keep watch on market informatics and strive for betterment of customer service experience with system/process/policy enhancements.

Applicants should possess the following attributes:

- In depth knowledge & experience of credit card operations is a must

- Experience and knowledge of VisionPlus

- Strong analytical and decision-making skills

- Customer Orientation

- Communication and Team building skills

- Flexibility in hours of operation

- Professional written and verbal communication and Interpersonal skills

- Ability to communicate well at all levels of the organization

- Knowledge of RBI Regulations