Duty Manager( 2 Years + Experience)

*_Company: Mantra Wellness and Healing Services Ltd

Job Location: *Madhapur, Kondapur & Nallagandla _***

Job Roles and Responsibilities:

Job description

Duty Manager Luxury Spa

Job Summary:

The Spa Duty Manager is responsible for overseeing daily spa operations, ensuring excellent guest experiences, managing staff, and driving sales. They act as the second-in-command to the Spa Manager, ensuring smooth execution of services, handling client concerns, and maintaining the spa’s luxury standards.

Key Responsibilities:1. Daily Operations & Guest Experience

• Oversee day-to-day spa operations, ensuring efficiency and service excellence.
• Greet and assist high-end clients, VIPs, tourists, and local members, ensuring a luxury experience.
• Ensure the spa environment is clean, well-maintained, and fully stocked.
• Monitor appointment scheduling, therapist availability, and service execution.
• Handle client feedback, complaints, and special requests with professionalism.

2. Sales & Revenue Growth

• Assist in achieving sales targets for memberships, spa packages, and retail products.
• Train and motivate the front desk team to upsell and cross-sell services.
• Support promotional activities, spa events, and seasonal offers.
• Ensure proper billing, cash handling, and daily financial reports.

3. Staff Supervision & Training

• Supervise and coordinate the receptionists, therapists, and housekeeping staff.
• Conduct staff briefings, ensuring everyone is aligned with daily schedules and priorities.
• Assist in training new hires on customer service, sales techniques, and spa protocols.
• Monitor staff attendance, grooming, and adherence to service standards.

4. Health & Safety Compliance

• Ensure strict hygiene, sanitation, and safety protocols are followed.
• Conduct regular spa facility checks to ensure all equipment is functional and well-maintained.
• Enforce compliance with industry regulations and luxury spa best practices.

5. Reporting & Coordination

• Report daily sales, guest feedback, and operational challenges to the Spa Manager.
• Collaborate with the marketing and sales teams for promotions and membership drives.
• Work closely with vendors to ensure product availability and quality.

Ideal Candidate Profile:

• 3+ years of experience in spa, hospitality, or luxury wellness management.
• Strong leadership, customer service, and sales skills.
• Knowledge of spa treatments, wellness products, and industry trends.
• Ability to handle VIP clients and high-pressure situations.
• Proficiency in spa booking software, POS systems, and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

• Day shift
• Evening shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• Wellness industry: 1 year (Preferred)
• Direct sales: 1 year (Preferred)
• F&B Manager: 2 years (Required)
• Hotel Front desk: 2 years (Required)