Collection Executive

Role & responsibilities

Debt Recovery

• Engage with customers to understand reasons for non-payment and propose suitable solutions to resolve outstanding debts.
• Execute outbound calls to ensure timely recovery of overdue amounts.

Customer Relationship Management

• Maintain professional and empathetic communication with customers to foster goodwill while addressing delinquent accounts.

Compliance and Documentation

• Maintain accurate records of customer interactions, payment commitments, and follow-up actions in the designated systems.

Performance Monitoring

• Achieve or exceed individual collection targets within defined timelines.