5 Mediacle Jobs
·
0-1 years
₹ 2.2 - 2.65L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
6 vacancies
Customer Support Executive (Non Voice)
Mediacle
posted 2hr ago
Responsibilities
∙ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∙ Respond to customer queries in a timely and accurate way, via email or chat. ∙ Identify customer needs and help customers use specific features
∙ Update our internal databases with information about technical issues and useful discussions with customers
∙ Share feature requests and effective workarounds with team members ∙ Follow up with customers to ensure their technical issues are resolved ∙ Gather customer feedback and share it with our Product.
∙ Assist in training junior Customer Support Representatives
Preferred candidate profile
Qualifications And Experience:
Graduates or Undergraduates
Employment Type: Full Time, Permanent
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