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17 Mccormick Jobs

CUSTOMER SERVICE ANALYST

1-3 years

Gurgaon / Gurugram

1 vacancy

CUSTOMER SERVICE ANALYST

Mccormick

posted 1d ago

Job Description

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including XXX.

At McCormick, we have over a 100-year legacy based on our Power of People principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.

Position Overview


This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Customer Service Analyst will be required to use analytical tools,reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.

Key Responsibilities

Receives, enters and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing and
registering customers complaints. Prepares, collects and archives shipping/export documentation. Manages portfolio that includes strategic customers, as applicable.

Analyze customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and CS Mgr on order status, issues or outlook.

Manages customer and business partners queries and data: answers question, investigates and provides solutions, processes master data and other requests.

Ensures customer satisfaction through proactive communication with customers and business partners to gauge satisfaction levels and resolve as needed.

Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.

Utilize analytical tools, systems and data to report business KPI performance and identify and lead service improvements with assigned customer and CCI initiatives.

Qualification Experience

Bachelors Degree preferred in Customer Service, Supply Chain, Logistics, Business or related field.
Fluent English, additional language/s depending on the portfolio.

1-3 years experience preferred in Customer Service, Distribution, Logistics or Supply Chain.

McCormick Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

WHY WORK AT MCCORMICK

United by flavor. Driven by results.

As a McCormick employee you ll be empowered to focus on more than your individual responsibilities. You ll have the opportunity to be part of something bigger than yourself to have a say in where the company is going and how it s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.


Employment Type: Full Time, Permanent

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What people at Mccormick are saying

What Mccormick employees are saying about work life

based on 59 employees
68%
58%
48%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Mccormick Benefits

Health Insurance
Work From Home
Job Training
Cafeteria
Free Transport
Team Outings +6 more
View more benefits

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