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Maya Estate

Compare

3.0

based on 1 Review

41 Maya Estate Jobs

Call Centre Head- Real Estate

Maya Estate

3.0

based on 1 Review

5-9 years

Noida

1 vacancy

Call Centre Head- Real Estate

Maya Estate

posted 3+ weeks ago

Job Role Insights

Key skills for the job

Sales CRM Training Analytical Forecasting Sales Process

Job Description

Posted 3 weeks ago

Job description

Role & responsibilities

Job description

About the Role

This role entails setting up and leading a call center team for sales. We are looking for individuals who can train the team, drive sales targets, have strong communication skills, know their way around CRM solutions, are user

centric and can lead teams to perform their 100%. The person needs to have an analytical

bend of mind and a strong desire to grow professionally.

The TL will be in charge of the teams revenue and all aspects related to it - covering team

leadership, user acquisition, user retention, cross functional collaboration and building

growth centric and sustainable business processes. We love people who like going above

and beyond to deliver results and dont shy away from taking up new challenges and

responsibilities.

Role and Responsibilities

Build a team who can drive sales on calls aggressively; Train the team as they target delivering results day in day out.
Leading by example and building a culture of shared goals, shared learnings and shared achievements within the team Being a Culture Champion for the company and ensuring that each member of the
team lives by the company values in everything that they do Ensuring each team member is continuously learning and growing their career in their desired direction.

Sales Process:

Building a culture of accurate forecasting and driving discipline around daily reporting across all systems like internal reports and the CRM. Some key numbers to track (as an example): Lead handling time, Response time, No of leads, Conversion percentages, etc.
Deep diving into system data and identifying gaps and growth opportunities Evolve a gold standard of processes to ensure each team member is continuously contributing and improving while being on a constant lookout to introduce new processes as well.
Develop a comprehensive understanding of our product offering (virtual office)

Monthly revenue planning and delivery:

Driving growth by consistent delivery of revenue with the right processes
Splitting and aligning targets amongst team members;
Planning delivery by week and tracking daily
Ensuring engagement & retention of existing users and tracking revenue realisation & recording

Collaboration