Front Office Executive

Role & responsibilities

• Welcoming/Greeting the patients pleasantly.
• Responsible for keeping the front office,reception area organised, clean and clutter free.
• Proper Data entry of all the details in EHNote during registration.
• Suggest mVision App to all patients for self registration, to book appointments and to access their medical records.
• Explain the process flow briefly along with approximate time to the patient during registration.
• Handle cash payments, credit card payments.
• Give the patient the registration cards, necessary bills, and receipts.
• Answer to any queries of any visitor to the desk and guide them properly.
• Keep all the documents, like receipts, bills, charts etc. carefully.
• Movement of patients across the departments and the waiting time to be tracked on EHNote and step in if need be.
• To follow grooming standards.
• To take feedback and reviews from patients while exiting.

Daily Reports:

• Daily OPD registration data
• Cash and Credit card collection statement
• Concession on bill statement
• Any other patient issues

Qualification:

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of office procedures and protocols.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Ability to maintain confidentiality and discretion.
• Bachelor's degree in hospitality and hotel administration to a related course.

Contact details
9154925558/hr.opticals@maxivision.in