Manager - Internal Assurance

Job Summary:

Responsible for execution of plan of process assessments and process diagnostics activities designed to ensure that business processes are documented, standardized and adhere to the approved Process Maturity and Performance Framework. Contribute to the design of the strategy and plan of process diagnostics and assessments to support management in optimizing the organization's performance, enhancing customer experience and improving productivity.

Role & Responsibilities:

Process Diagnostics:

1. Ensuring regular review of SOPs by management through a work-flow driven governance.

2. Ensure all SOPs/Process flows are saved in BPM repository at all times.

3. Publish quarterly dashboards to track and report SOP documentation status.

Process Assessments:

1. Conduct process assessments as per the approved framework to identify strengths, weaknesses, and areas for improvement.

2. Contribute to creation of plan and strategy of process assessments.

3. Review process documentation, metrics to measure and monitor process performance, people enablement process and improvement/automation initiatives.

4. Recommend changes and enhancements to streamline workflows, increase efficiency, eliminate non-value-added activities, mitigate risks, automate processes, enhance customer experience.

Stakeholder Engagement:

1. Work with process owners to understand process, identify gaps and develop and agree on action plans to improve the processes.

2. Collaborate with cross-functional teams to gather insights related to process changes, and update about the outcome of process diagnostics.

3. Structured engagement with process owners for update on diagnostics and process assessments and seek inputs and feedback

Process Diagnostics:

1. Quarterly publishing of dashboard to SLT on SOP documentation, review and governance.

2. 80% of process documented as per the defined standard

3. Timely review of SOPs through regular and work-flow based governance

Process Audits:

1. 100% completion of the plan of process assessments

2. Completion of assessments within the defined timelines as per project plan

3. Implementation of 80% of recommendations with the agreed timelines

4. Satisfactory Feedback from stakeholders

Preferred Candidate Profile:

▪ Graduate/MBA with 4-5 years of experience in Operations, Quality, Project Management and/or Audits

▪ Relevant experience in Life Insurance or BFSI will be preferred

▪ Good Communication & Presentation skills

▪ Good knowledge of Microsoft tools - Excel, PowerPoint & Word

▪ Strong Analytical and Structured Thinking

▪ Understanding of basic concepts related to Business Process Management