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4.1

based on 2.2k Reviews

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89 Max Healthcare Jobs

Floor Manager

3-6 years

New Delhi

5 vacancies

Floor Manager

Max Healthcare

posted 21d ago

Job Role Insights

Flexible timing

Job Description

JOB DESCRIPTION

I. JOB DETAILS

Job Title


Floor Coordinator Hospital Operations

Reporting Supervisor


Senior Manager – Service Excellence

II. JOB PURPOSE

To assist in smooth running of In-Patient Department & helping patients thereby improving effective IPD services.

III. KEY RESPONSIBILITIES

Core Responsibilities


  • Meet all new Patients within 1 hour of admission (patients admitted after 6PM to be met next day morning) and introduce self as one point of contact for any issues during their stay. As Floor managers are assigned at the time of admission.
  • Orient all new admissions to the floor structure & important service numbers.
  • Meet with the Floor RMO & Nurse TL and introduce self as the ‘floor manager assigned to the patient’ and coordinate for the day to day operations.
  • Share the details of updates / Issues pertaining to assigned patients, in the morning meeting.
  • Ensure to log feedbacks / concerns / issues of all assigned patients in the system. The target on this is 100% compliance.
  • Coordinate with respective stakeholders / HODs of various departments such as Nursing, Medical Admin, support services for resolution of issues raised by the patients and ensure timely closure of the same.
  • Coordinate Diagnostic Tests, procedures, OT for the patients and ensure financial clearance of the same.
  • Meet all patients planned for discharge a day before and explain them all the formalities pertaining to discharge.
  • Coordinate for the discharges with the designated discharge coordinator.
  • Ensure planned discharges for the day are updated in the system by Nursing, and the list is circulated to all the concerned.
  • Keep track of the outstanding on day to day basis.

IV. KEY PERFORMANCE INDICATORS

Measurable Deliverables


  • Patient feedbacks
  • Patient satisfaction score
  • Discharge TAT

V. JOB REQUIREMENTS

Minimum Qualifications


BAMS / BDS / MHA

Experience


3 to 5 years of experience in Hospital Operations in a good healthcare facility.

Behavioural Skills


  • Environment, Patient Safety and unique Healthcare Quality Management principles.
  • Service Excellence.

Technical Skills


  • Computer Literacy, with expertise in Excel and Power Point.
  • Knowledge of other statistical software tools.
  • Analytical bent of mind.
  • Quality Management in Healthcare.
  • Thorough knowledge of Healthcare.
  • In Depth knowledge of Medical Delivery Systems and Patient care.

Language Skills


English & Hindi

VI. KEY INTERACTIONS

Key Internal Contacts


Key External Contacts

  • Unit Head – Hospital Operations
  • M.S. and team
  • Operations Head and team
  • Support Services Head and team
  • Nursing Head and team
  • Clinicians
  • Patient Experience team

  • Patients / patient’s attendants.



Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Max Healthcare through

(based on 82 Max Healthcare interviews)
Walkin
Job Portal
Referral
Company Website
Campus Placement
Recruitment Consultant
30%
20%
15%
9%
4%
1%
21% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Max Healthcare are saying

5.0
 Rating based on 2 Floor Manager reviews

Likes

Good educator humble and supportive co staff Am learning lot of things from this organization

Dislikes

Salary and perks are not upto the marks

Read 2 reviews

Floor Manager salary at Max Healthcare

reported by 14 employees with 1-9 years exp.
₹2.5 L/yr - ₹5 L/yr
13% more than the average Floor Manager Salary in India
View more details

What Max Healthcare employees are saying about work life

based on 2.2k employees
56%
46%
57%
97%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Max Healthcare Benefits

Submitted by Company
Hostel Accomodation
Child care
Cafeteria
Health Insurance
Job Training
Soft Skill Training +2 more
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Cafeteria
Education Assistance
Team Outings +6 more
View more benefits

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