Branch Administrator

Role & responsibilities

A "branch admin" is responsible for overseeing the day-to-day administrative functions of a single company branch, ensuring smooth operations by managing office tasks, staff support, financial tracking, and customer service within that location, requiring strong organizational skills, attention to detail, and the ability to handle multiple tasks effectively; key skills include excellent communication, basic accounting knowledge, proficiency in office software, and customer service expertise.

Key responsibilities of a branch admin:

• Office Management:
• Maintaining office supplies and equipment
• Handling correspondence, documentation, and record-keeping
• Managing facility upkeep and coordinating repairs
• Managing calendars and scheduling meetings
• Staff Support:
• Assisting with employee onboarding and training
• Tracking attendance and leave management
• Ensuring adherence to company policies at the branch level
• Providing administrative support to staff (travel arrangements, payroll queries)
• Financial Management:
• Monitoring branch expenses and budget adherence
• Handling petty cash and vendor payments
• Generating expense reports
• Customer Service:
• Managing front desk operations
• Addressing customer inquiries and concerns
• Resolving customer issues within the branch
• Strong organizational skills: Ability to prioritize tasks, and maintain efficient workflow
• Attention to detail: Accuracy in handling data and documents
• Communication skills: Excellent verbal and written communication to interact with staff, customers, and management
• Basic accounting knowledge: Understanding of financial transactions, budgeting, and expense reporting
• Proficiency in office software: Microsoft Office Suite (Word, Excel, Outlook) for creating documents, spreadsheets, and managing emails
• Customer service skills: Ability to provide excellent customer experience and resolve issues effectively