Product Designer

Product Designer Responsibilities
  1.  User Research & Insights
  ◦  Conduct user research to understand the needs, workflows, and pain points of sales, marketing, and contact center professionals.
  ◦  Collaborate with stakeholders to define target user personas and their interaction with the product.
  ◦  Synthesize research insights into actionable design opportunities.
  2.  Workflow Design & Prototyping
  ◦  Design intuitive and efficient user workflows for analyzing conversational data across chat, email, and voice call interactions.
  ◦  Create wireframes, mockups, and interactive prototypes to visualize and validate designs with end users.
  ◦  Develop solutions that prioritize ease of use and actionable insights.
  3.  Analytics & Reporting Design
  ◦  Work closely with data scientists and engineers to design user-centric dashboards and reporting features.
  ◦  Ensure analytics visualizations (e.g., sentiment trends, performance comparisons, and conversational patterns) are easy to interpret and actionable.
  ◦  Continuously enhance reporting to align with evolving business needs.
  4.  Cross-functional Collaboration
  ◦  Partner with product managers, developers, and data teams to align design with technical feasibility and business goals.
  ◦  Communicate design concepts and rationale effectively to stakeholders and ensure smooth hand-offs to engineering teams.
  ◦  Incorporate feedback from internal teams and users into iterative design improvements.
  5.  Usability Testing & Validation
  ◦  Plan and conduct usability testing to validate workflows, designs, and feature enhancements.
  ◦  Analyze usability testing outcomes and refine designs to improve user satisfaction and efficiency.
  6.  Scalable Design System
  ◦  Develop and maintain a consistent design system, ensuring scalability as the product grows.
  ◦  Define UI/UX patterns, components, and standards for use across the platform.
  7.  Innovation & Trends
  ◦  Stay informed about industry trends in conversational analytics, sentiment analysis, and user experience design.
  ◦  Propose innovative design ideas to differentiate the solution in the market and enhance user value.
Desired Skills & Qualifications
  •  Strong portfolio demonstrating experience designing data-heavy SaaS solutions or analytics platforms.
  •  Proficiency with design tools such as Figma, Sketch, Adobe XD, or similar.
  •  Experience with data visualization and designing actionable reporting features.
  •  Familiarity with designing for both desktop and mobile interfaces.
  •  Excellent communication skills to work with cross-functional teams and stakeholders.
  •  Bonus: Knowledge of AI/ML technologies, conversational analytics, or sentiment analysis.
  •  Bonus: Experience designing SaaS solutions supporting end users in sales, marketing, and / or contact centers.