Director, Product Management-Technical

Director, Product Management-Technical Overview

Mastercard Send is at the cornerstone of our vision of a World Beyond Cash. Our services facilitate the secure delivery of funds between senders and receivers, typically within seconds. We support multiple use cases - person-to-person, business to business, disbursements, remittances and merchant payments. With our technology and expertise we are making sending money safe, simple and fast.

The Director, Mastercard Send, Product Development, will lead initiatives and partners with cross-functional global stakeholders (Product, Operations & Technology, Service Management and Regional Mastercard Send Product Managers) to ensure that Mastercard offers competitive and innovative solutions to solve real market problems.

Manages the development of operational processes and procedures including process for new market deployments, customer implementations and platform management
Provides ongoing management and documentation of system / platform descriptions and functionality to ensure consistent usage

oHave you ever managed services that touch multiple products on a global scale
oAre you motivated to be a part of driving a world beyond cash
oDo you have experience in developing products and services and partnering with cross-functional stakeholders globally

Role
Leads the development and management of platform capabilities for Mastercard core network transactions and Mastercard Send. In particular support of the Masterpass QR and Moneysend program automated enablement and developing new web services platform with micro services architecture to facilitate all business needs for push payments. Managing the product lifecycle including product design, creation of business and functional requirements, documentation, training, project management, and on-going product development
Consult as a Product Knowledge Leader for MDES supporting Mastercard Send, MPQR programs to be enable with Digital partners , to effectively identify needs, recommend solutions, define requirements and develop / deliver the right products to solve market problems
Define the necessary capabilities, prioritize delivery and write business requirements in order to deliver the Mastercard Send platform
Work closely with a cross-functional team to lead product development efforts that cross between waterfall and agile workflow, identify synergies, propose the most efficient solutions, and resolve issues in a timely and cost effective manner
Interface with technical developers to translate product requirements into technical specifications, ensuring mutual understanding and reducing time to market
Capture product capabilities and translate into customer facing implementation guides
Gather statistics and provide reporting on system function for management review
Educate Product Management, Regional Product Sales, Product Delivery and Account Management teams on features and technical aspects of Mastercard Send processing and on-behalf-of platforms
Drive technology standardization within New Payment Platform

All About You

Extensive product management and development experience in the global payment industry with preferred knowledge and background in MDES, service enablement tools, web services, money transfer and remittances
Established business technical expertise in the development of integrated product solutions spanning multiple product categories
Demonstrated leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition and aptitude
Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive teams and working relationships with internal stakeholders and external customers
Demonstrated ability to multi-task, establish priorities and work independently under pressure and with limited supervision
Knowledge and experience with agile methodology for product development
Superior oral and written communication, problem solving, product documentation, and product development skills
In-depth knowledge of Mastercard authorization, clearing and settlement systems and processes preferred
Strong business acumen coupled with a customer focus and analytical skills
Ability to interact effectively at all levels and team with internal and external business partners