Merchant Trainer & Technical Support (Field)

Roles and Responsibilities
 Can visit our Restaurant Partners in Field.
 Provide service and customer support during field visits.
 Install our POS software in their System / Device.
 Give training about our product to our client.
 Diagnose errors or technical problems and determine proper solutions to resolve their
queries.
 Build positive relationships with customers.
 Research and identify solutions to software and hardware issues.
 Diagnose and troubleshoot technical issues, including account setup and network
configuration.
 Ask customers targeted questions to quickly understand the root of the problem
 Talk clients through a series of actions, either via phone, email or chat, until they've solved a
technical issue
 Ensure all issues are properly logged.
 Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help
Desk Technician or similar role
 Hands-on experience with Windows/Linux/Mac OS environments.
 Good understanding of computer systems, mobile devices and other tech products.
 Ability to diagnose and troubleshoot basic technical issues
 Familiarity with remote desktop applications.
 Excellent problem-solving and communication skills
 Ability to provide step-by-step technical help, both written and verbal
 Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Skills Required:
 Excellent problem-solving and troubleshooting skills.
 Basic knowledge of networking principles and operating systems.
 Experience with remote desktop applications and help desk software.
 Network Configuration
 Software Installation
 Software Training
 Hardware Configuration etc