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Product Manager (Service Cloud)
Maropost
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Work with the VP of Product to create a vision and strategy for the Maropost Service Cloud that furthers the company goals and vision
- Deeply understand the market and customer needs to identify compelling service/support problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
- Build toward clear outcomes and understand how to shift priorities, plans and stakeholder expectations to achieve goals
- Validate, plan, deliver and analyze impactful enhancements and new products
- Clearly define success metrics for individual roadmap projects that map to strategic company goals
- Understand the product-development process and continually find ways to make your team members more efficient and customer centric
- Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message
- Coordinate with other product managers and designers to ensure the cohesiveness of the overall user experience
- Rally internal stakeholders and customers around your solutions and build a sense of excitement and anticipation for every new product release
What you ll need to bring to Maropost:
- 5+ years product management experience, building and shipping successful SaaS product and features, with at least 2+ years of experience in helpdesk, ecommerce, or marketing SaaS solutions.
- Product management skills: ability to plan, set expectations, make and meet commitments and provide structure to cross-functional teams.
- Excellent analytical, problem-solving, and decision-making skills.
- Experience with Agile/Scrum methodologies, team structure.
- Knowledge of what great design looks like, how it can foster product-led growth, and care about delivering experiences modern consumers will enjoy
- Ability to translate customer needs into technical requirements, grasp technical details and understand technical constraints when working with engineers
- Ability to build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed
- A love for tackling hard problems and coming up with elegantly simple solutions
- Experience implementing AI-driven solutions preferred
Employment Type: Full Time, Permanent
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People are getting interviews at Maropost through
People are getting interviews through
(based on 5 Maropost interviews)
Company Website
Campus Placement
60%
40%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Maropost are saying
Product Manager salary at Maropost
reported by
4
employees
with 8-10
years exp.
₹23
L/yr - ₹23.6
L/yr
8%
more
than the average Product Manager Salary in India
View more details
What Maropost employees are saying about work life
based on 55 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Maropost Benefits
View more benefits
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