Telesales Team Lead

Role & responsibilities

Team Management: Lead, mentor, and motivate a team of telesales representatives to achieve individual and team sales targets.

Performance Monitoring: Track and analyze team performance metrics, providing feedback and guidance to improve results.

Training and Development: Conduct training sessions to enhance product knowledge, sales techniques, and customer interaction skills.

Strategy Development: Collaborate with management to develop and implement telesales strategies that drive sales and improve customer satisfaction.

Reporting: Prepare regular reports on team performance, sales figures, and market trends for senior management.

Customer Relationship Management: Foster strong relationships with clients, ensuring exceptional service and addressing any concerns promptly.

Process Improvement: Identify areas for improvement in sales processes and propose solutions to enhance efficiency and effectiveness.

Motivation and Incentives: Design and implement incentive programs to boost team morale and performance.

Preferred candidate profile

Experience: 2+ years of experience in telesales or inside sales, with at least 1 year in a leadership role.