APAC System Key User

Job Title: APAC System Key User

Level: 5C

Reports To: APAC Category Business Planning Manager

Location: Bangalore, India

About Us:

With over 200 brands sold in more than 180 countries, were the world’s leading premium drinks company. Every day, over 27,000 dedicated people come together at Diageo to build the magic behind our much-loved brands.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose experienced minds helped craft the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with dedicated people from all corners of the world. Together, you’ll innovate and push boundaries, crafting a more inclusive and balanced future that we can all be proud of.

With diversity at our core, we celebrate our people's individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

Business function Introduction:

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 27,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.

Scope:

The purpose of the role is to ensure continuity of all Supply Planning systems through the successful implementation of Master data, system general controls. Role should support correct technical implementation, conducts functional tests, design and conducts training, and facilitates the live start of any Project or to replace any legacy systems. This role should be the main contact for questions and problems during the operation of the new/replacement IT solution. Key user should support in resolving features of the new/existing system, accompany the introduction process, strengthen the acceptance of the software or service among employees and remain important contacts for users even after go-live.

Qualifications and Experience Required:

• Expertise in Demand/Supply planning systems SAP APO, S4 HANA, OMP, etc.
• Minimum 5 years’ experience in SAP Supply, Demand planning applications.
• Strong functional knowledge in User experience, Design thinking concepts
• Demonstrated ability to build and maintain excellent business relationships
• Demonstrated ability to actively engage multi-functional teams
• Excellent communication skills, both verbal and written

Key Accountabilities

• Be the guide at the site for Supply & Demand planning applications and SAP transactions.
• Solves transactional problems encountered by users, in partnership with local IT resources.
• Support System Integration Testing (SIT) on a periodic basis as requested.  SIT sessions could be at global, regional, or local locations, thus requiring travel in the first two cases.
• Attend Key User Training with the objective of learning the new work processes / transactions for their specified area of responsibility.
• Interacts with Key Users from other work process areas within the site to solve system issues
• Interacts with Key Users from other regions who have similar responsibilities to exchange learnings and discuss issues
• Conducts End User training, coaches End Users on the proper use of standard work processes and transactions
• An additional role for Key Users could be as leaders of implementing EAP’s (Emergency Alternate Procedures) in the event of system reliability issues. 
• Ensure Master Data Health & accuracy in system.
• Ensure accuracy of all Supply & Demand reports and dashboards
• Benchmarking of all markets w.r.t systems & Tools & find opportunities for Streamlining.
• Increase the Adaptability of Tools & systems in Market.
• Become Ready for Project Voyager & Support successful Voyager implementation in APAC.
• Identify, design and implement systems to improve processes and operational policies.
• Coordinate the regular testing of products to address faults and provide evaluations in order to improve them.

Excellence in Supply Chain:

Upholds Standards – The role holder will be expected to accept the EISC Standards, apply them optimally in their role and adhere to them at all times.

Performance Management – The role holder will understand the importance of tiered performance management, identifying critical KPIs and required practices on a shift, weekly, monthly, quarterly and yearly basis with the ability to bring collaborators on the same journey.
Continuous Improvement – the role holder will be expected to be flexible and embrace change, constantly looking for ways to improve operations. From techniques such as SIC and DMAIC they should drive structured continuous improvement practices.