Telecaller Executive

Maptronicz Technologies is looking for Telecaller Executive to join our dynamic team and embark on a rewarding career journey A Telecaller Executive is a customer service representative who makes outbound calls to potential or existing customers

The primary responsibilities of a Telecaller Executive are:

Contacting potential or existing customers through calls and explaining the products or services offered by the company



Gathering customer information and updating the company's database accordingly



Resolving customer complaints or inquiries in a professional manner



Achieving daily or weekly call targets



Recording call logs, customer interactions, and other relevant information



Following up with customers after the initial call to ensure customer satisfaction and resolve any remaining issues



Maintaining a professional and courteous manner while dealing with customers



Staying updated on the latest product and industry knowledge



Collaborating with other departments to resolve customer issues and improve customer experience

The ideal candidate should possess strong communication and interpersonal skills, be able to work in a fast-paced environment, and have a customer-focused approach