Study Abroad Consultant

• Achieve defined individual enrolment and revenue targets.
• Represent the organization as a study overseas expert
• Achieve targeted CSAT score as per framework.
• Be able to provide specialized guidance of overseas education requirements including tests, college shortlists, visa requirements for Canada and USA.
• Effectively present Manya Overseas education bouquet of services from test prep through overseas admissions.
• Research and enhance knowledge in Canada, Australia and US overseas admissions space.

Key Responsibilities:

• Provide comprehensive counseling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, etc.
• Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
• Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
• Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.
• Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.
• Maintain inventory of student s kit and ensure timely issuance as per process.
• Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents etc. to be able to propose accurately and address questions.
• Coordinate with respective teams for products/services and seek support for second level counselling whenever required.
• Be responsibly proactive in up-selling and cross-selling relevant products.
• Support Centre Manager in grievance management.
• Ensure efficient & appropriate communication with students related to batch details, timelines and updates.
• Be proactive for self-development initiatives by participating in trainings and certifications.
• Owning the entire lifecycle of each student at each stage, maintaining database and have the ability to extract reports.
• Work closely with cross functional teams such as research, advising, editing, IT and Finance and ensure IT related process compliances.
• Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per TAT. Provide comprehensive counseling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, etc.
• Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
• Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
• Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.
• Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.
• Maintain inventory of student s kit and ensure timely issuance as per process.
• Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents etc. to be able to propose accurately and address questions.
• Coordinate with respective teams for products/services and seek support for second level counselling whenever required.
• Be responsibly proactive in up-selling and cross-selling relevant products.
• Support Centre Manager in grievance management.
• Ensure efficient & appropriate communication with students related to batch details, timelines and updates.
• Be proactive for self-development initiatives by participating in trainings and certifications.
• Owning the entire lifecycle of each student at each stage, maintaining database and have the ability to extract reports.
• Work closely with cross functional teams such as research, advising, editing, IT and Finance and ensure IT related process compliances.
• Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per TAT