Admission Counsellor

Role & responsibilities
Provide comprehensive counseling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, etc.
Responsible for complete sales funnel management & ensuring updating of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.
Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.
Maintain inventory of students kit and ensure timely issuance as per process.
Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents etc.to be able to propose accurately and address questions.
Coordinate with respective teams for products/services and seek support for second level counselling whenever required.