Mantra Digital Inc - Technical Writer - SaaS Domain (6-7 yrs)

About Mantra Digital - Meera

Meera is reshaping business communication to be more effective at every level, boosting confidence and trust and enhancing how businesses communicate with customers and prospects.

Powered by AI, Meera is a rapidly growing text-based engagement platform that humanizes every interaction at scale and gives that human feel. Meera treats customer engagement like any human would - it automatically engages with the customers at scale with that human feel. That means better customer engagement, brand loyalty, and deeper, meaningful customer relationships.

Responsibilities :

As a technical writer for our SaaS products, your responsibilities will include :

1. Collaborating with subject matter experts (SMEs), product managers, and developers to gather comprehensive information about our SaaS products' features and functionalities.

2. Creating and maintaining a diverse range of technical documentation, such as user manuals, API guides, integration guides, release notes, and troubleshooting articles.

3. Crafting clear, concise, and user-friendly content that effectively communicates complex technical concepts to a non-technical audience.

4. Organizing and structuring information in a manner that ensures our documentation is easily navigable and searchable for users.

5. Continuously updating and enhancing existing documentation based on user feedback, product updates, and industry best practices.

6. Conducting thorough research and hands-on testing of the product to gather accurate information and validate its functionality.

7. Collaborating with the marketing team to ensure consistency in messaging and branding across all customer-facing materials.

8. Developing and maintaining a style guide and documentation standards to ensure consistency and high quality in all our documentation.

9. Working closely with the customer support team to understand common customer inquiries and creating self-service documentation to address these issues.

10. Staying informed about the latest industry trends and best practices in technical writing and SaaS documentation to consistently improve our documentation quality.

In summary, your role as a technical writer for our SaaS products involves gathering information, creating user-friendly documentation, ensuring accuracy and consistency, collaborating with cross-functional teams, keeping documentation up-to-date, testing the product, and maintaining compliance with relevant regulations.

- If you are a blog/content writer please don't apply-

Skills And Qualifications :

- Minimum of 6-7 years of experience in technical writing, specifically for SaaS-based.

- Bachelor's degree in English, Technical Writing, Computer Science, or a related field.

- Strong written and verbal communication skills, with the ability to convey complex technical concepts in a clear and concise manner.

- Strong knowledge of the SaaS domain technical writing

- Solid understanding of software development concepts and experience working with software development teams

- Proficiency in using documentation tools, such as Madcap Flare, Adobe RoboHelp, or similar tools

- Knowledge of markup languages, such as XML, HTML, and CSS.

- High degree of professionalism

- Demonstrated success in planning and controlling in technical writing and deliverables

Behavioral Skills :

- Teamwork and planning

- Attention to detail / rigor

- Ability to catch up the market trends

- Positive attitude

- Adaptability

Why work for us :

It would be a Challenging, grounds up a promising circumstance for you. You get an opportunity to chip away at new digital marketing techniques alongside stunning specialists with strongly backed up funding.

Since the organization is as yet in the beginning phases, you will see the total life cycle of the start-up from getting the underlying clients to raising funding rounds. If you stick it out, you will experience extraordinary career growth. Alongside the EVPs (Employee Value Proposition) with following benefits

Flexible schedule :

- Paid time off

- Most importantly zero office politics culture.

As an early-stage startup, we wouldn't want to hide this reality to prospective candidates: raw hours make a big difference in the impact we can make right now. This won't always be the case, but it is at present.So, often we find ourselves working later in the evening, on rare occasions a weekend, but it's mostly driven by personal ambition. We don't have any expectations of anyone to do so.However, we love our employees to work flexible with an open-door policy where any employee can reach Leadership team directly.

Our culture values are :

- Customer First : You put the best interest of customers first. It means doing the right thing for the customer even when none (the customer, your manager) is watching.

- Innovation : Be an out of the box thinker

- Love of Learning : Be curious to learn and implement

- Impact : You accomplish an amazing amount of work

- Ownership Taker : You take ownership of your goals and don't blame others for lack of success and be a problem solver.

- Authentic and Honest : You are quick to admit mistakes, learn from it. Always assume everyone is working with the best intention. No behind-the-door criticism.

- Pro-active- Do it before someone come to ask for it.

- Co-operative- Finally gel well with the team.