Office Manager

Administrative Support

• Oversee daily administrative operations, ensuring everything runs efficiently.
• Manage office supplies, equipment, and maintenance, ensuring a fully stocked and operational workplace.
• Coordinate the scheduling of meetings, appointments, and conferences for hospital staff.

2. Patient Interaction

• Ensure the proper handling of patient records, ensuring confidentiality and compliance.

3. Staff Supervision and Coordination

• Supervise and manage clerical staff, including receptionists, secretaries, and administrative assistants.
• Coordinate staff schedules and work assignments.
• Ensure staff training on administrative policies and office technology.

4. Medical Records and Compliance

• Oversee the management of medical records to ensure accuracy and timely updates.
• Ensure proper record-keeping and manage the storage and disposal of sensitive documents.

5. Communication and Correspondence

• Serve as the central point of communication between medical staff and external vendors.
• Coordinate internal and external communications, including emails, phone calls, and written correspondence.
• Handle inquiries and ensure prompt resolution of issues.

6. Facility Management

• Ensure the office and waiting areas are clean, organized, and comfortable for both staff and patients.
• Monitor the condition of hospital facilities and arrange for maintenance or repairs as needed.

7. Human Resources Support

• Assist in onboarding, and training new staff members.
• Track attendance and manage leave requests for staff members.
• Maintain employee records and ensure compliance with HR policies.

8. Operational Efficiency

• Develop and improve administrative processes to increase operational efficiency.
• Implement policies and procedures to streamline workflows and ensure compliance with hospital standards.
• Resolve operational issues quickly and efficiently.

9. Technology and Data Management

• Maintain and troubleshoot office technology, including computers, phones, and medical equipment used for administrative tasks.
• Support the hospital's software systems, including electronic health records (EHR), billing systems, and scheduling platforms.
• Ensure data security and backup of critical administrative information.

10. Reporting and Documentation

• Prepare regular reports on office operations, budget performance, and patient feedback for senior management.
• Ensure that hospital documentation is up-to-date and that legal records are maintained appropriately.