Premium Employer

i

This company page is being actively managed by TTEC India Team. If you also belong to the team, you can get access from here

TTEC India Verified Tick

Compare button icon Compare button icon Compare
3.7

based on 1.2k Reviews

filter salaries All Filters

2 TTEC India Manager Jobs

Manager, Service Delivery

10-12 years

Mumbai

1 vacancy

Manager, Service Delivery

TTEC India

posted 14d ago

Job Description

Bringing smiles is what we do at TTEC for you and the customer. As a Service Delivery Manager working onsite in Mumbai, India, you ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You ll be Doing
Do you have a passion for leading, mentoring and coachingLooking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brandIn this role, you ll support and motivate your team to make sure they re on track to meet client goals. You ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You ll report to the Service Delivery Senior Manager. We re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
During a Typical Day, You ll
Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on going tasks and projects while monitoring absence and attendance of your team
What You Bring to the Role
Minimum 1 year call center or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Understanding, interpreting, and manipulating data for reporting
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
#LI-Onsite

Employment Type: Full Time, Permanent

Read full job description

Prepare for Manager roles with real interview advice

People are getting interviews at TTEC India through

(based on 101 TTEC India interviews)
Job Portal
Referral
Company Website
Walkin
Campus Placement
Recruitment Consultant
33%
24%
14%
5%
3%
2%
19% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Manager at TTEC India are saying

Manager salary at TTEC India

reported by 9 employees with 5-18 years exp.
₹8.1 L/yr - ₹34.3 L/yr
21% more than the average Manager Salary in India
View more details

What TTEC India employees are saying about work life

based on 1.2k employees
62%
70%
87%
64%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

TTEC India Benefits

Submitted by Company
Free career development courses
Tuition support & reimbursement
Health & wellness programs
Paid time off & work-life balance
Community give back events
Referral & recognition programs
Submitted by Employees
Cafeteria
Job Training
Free Transport
Health Insurance
Team Outings
Work From Home +6 more
View more benefits

Compare TTEC India with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.9
Compare

HCLTech

3.6
Compare

Tech Mahindra

3.6
Compare

Infosys BPM

3.7
Compare

Capgemini

3.8
Compare

IBM

4.1
Compare

WNS

3.4
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Quess

3.9
Compare

Omega Healthcare

3.8
Compare

Firstsource Solutions

3.7
Compare

Conduent

3.5
Compare

IKS Health

3.6
Compare

IntouchCX

3.0
Compare

Alldigi Tech

3.9
Compare

Similar Jobs for you

Team Lead at TTEC

Mumbai

3-11 Yrs

₹ 5-13 LPA

Team Lead at TTEC

Ahmedabad

3-11 Yrs

₹ 5-13 LPA

Service Delivery Manager at N Consulting Global

Pune

5-10 Yrs

₹ 7-12 LPA

Service Delivery Manager at Fusion CX

Kolkata

10-19 Yrs

₹ 12-21 LPA

Service Delivery Manager at Merck Ltd

Bangalore / Bengaluru

4-9 Yrs

₹ 6-11 LPA

Service Delivery Manager at Quantified HR Private Limited

Bangalore / Bengaluru

5-9 Yrs

₹ 7-11 LPA

Manager Learning & Development at TTEC

Mumbai

2-8 Yrs

₹ 4-10 LPA

Manager Quality Assurance at TTEC

Mumbai

2-8 Yrs

₹ 4-10 LPA

Operations at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

7-12 Yrs

₹ 9-14 LPA

Senior Delivery Manager at Capgemini Technology Services India Limited

Mumbai

7-12 Yrs

₹ 12-16 LPA

TTEC India Mumbai Office Location

View all
Mumbai, Maharashtra Office
Mumbai 4th Floor, Unit No 403 & 404, NESCO IT Park, Western Express Hwy, NESCO, Goregaon, Mumbai, Maharashtra 400063 Mumbai, Maharashtra
400063

Manager, Service Delivery

10-12 Yrs

Mumbai

14d ago·via naukri.com

Manager, Service Delivery

1-6 Yrs

Mumbai

2mon ago·via naukri.com
write
Share an Interview