Workforce Enablement Manager

The Workforce Enablement team provides the data, analytics, and resource management services to ensure Customer Operations staffing levels are appropriate to handle the needs of the business.

The Manager of Workforce Enablement provides actionable insights to the business delivery teams including forecasting & planning, productivity, headcount tracking, and dashboarding. This role is the key interlock between Customer Operations, Human Resources, Finance, Talent Acquisition & Operational Excellence team

Responsibilities:
Forecasting & Planning:
> Develop detailed resource models to show headcount utilization and the need for major CO delivery team functions
> Collaborate with Finance to align with budget implications, HR to identify and plan for how many people to hire and when, and L&D to coordinate the training process
> Partner with HR and finance to drive Customer Operations location strategy

Headcount Reporting & Analytics:

• Tracking of the recruitment pipeline
• Tracking of BusinessCase headcount and BPI resource/efficiency outcomes
• Production of detailed resource plans for each CO Functions

Productivity Tracking: Provide robust measures of efficiency/productivity for each major business delivery team function

Stakeholder Engagement:
Work closely with Customer Operations team, HR and Finance partners to ensure Workforce Planning meets the business needs
Should be able to create and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions.
Develop and produce performance information with which to inform, engage and influence various levels of operational management.

Manager:

• Coach, train, and evaluate Workforce Planners to build Capacity plan
• Create a high-performance culture by managing effectively, differentiating performance, developing talent, and building diverse teams
• Dashboarding & reporting of capacity plan.

Key Behaviors:

• Continuously adopt a pragmatic, flexible, and responsive approach
• Ability to prioritise critical tasks whilst simultaneously managing competing demands
• Maintain constructive and supportive working relationships with stakeholders across the group
• Ability to gather business and technical requirements.
• Highly organized and motivated to ensure delivery of key projects & programs

Qualifications:

• 5+ years of experience leading a workforce management program, delivering resourcing plans for a variety of support and back office processing functions
• Track record of designing and being accountable for the delivery of a global workforce management strategy
• Exceptional communication and stakeholder management skills and experience partnering with senior business leaders
• Experience working in a highly complex global matrix environment
• Deep understanding of workforce planning, tools and methodology
• Understanding of business processes improvement and methods of working
• High level of initiative, dynamism and drive
• Strong interpersonal skills with all levels of staff with excellent verbal and written communication
• Excellent planning, administration and organization skills

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.

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