Manager II

Key Areas Of Experience

Exposure to e-commerce marketplace preferably in the area of Trust & Safety
Exposure to operational excellence experience with desired knowledge of process
development & deployment, strategy formulation and execution
Proficient in continuous improvement methodologies (DMAIC, DFSS, Lean, Six
Sigma)
Proficiency in Data Analytics tools like SQL, Excel, Python/ R

Key Skill Sets

Ability to take independent decisions & to handle ambiguity
Excellent analytical & problem solving skills, comfortable with large amounts of data
and drawing insights. Strong technical bent of mind, scalable/sustainable solutions
Ability to influence other leaders & teams and align them towards the common,
shared objectives.
Strong Analytical and Written Communication Skills
People leadership and management experience
Strong Stakeholder management experience

Skills Required:
Execution & Excellence, Problem Solving & Applied Innovation, Leadership Capability, Execution Excellence, Stakeholder Management, Business Acumen, Phone Screening, Exploratory Discussion, HM Round

Role:

The role is for a position in the Trust & Safety - Business Operations Team. The role expects the
individual to be strong in data analysis, with expertise in SQL, Excel, Python/R. The T&S team works closely with stakeholders from different units/ functions within Flipkart across Category, Customer Experience and Seller Experience and hence it is expected that the person should have strong stakeholder management.

What you will do
Develop and drive initiatives to reduce buyer fraud & abuse in the marketplace.
Define, track and improve key metrics pertaining to your domain in T&S operations.
Analyze large amounts of data to drive insights, gaps, trends & actions and drive
strategic initiatives.
Work closely with the Operations team in ensuring adherence to the SOPs and
continuously improve the SOPs based on the feedback from the Operations team.
Communicate with leadership and internal & external stakeholders on a regular
basis on key metrics and strategic initiatives to combat fraud.
Collaborate with the T&S Analytics & Data Science team on monitoring the relevant
metrics, onboarding new features/ rules and retraining/ building new ML models.
Work closely with the T&S Product & Engineering team in driving automation across
tracks and also building scalable products.

Education/Qualification:
MBA/ PGDM from a reputed institute

Desirable Skills:
Data Analytics, SQL Coding