Client Servicing Manager - SEM/AdOps

Must Know: Google Adwords, Paid Marketing & Performance Campaigns Job Description: The candidate will be responsible for managing the entire digital media plan for our clients. Getting SLA based tasks executed by internal teams like SEM, SMO, SEO, Graphic Design, Technology etc.

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth

• Establish performance benchmarks and hold team to those goals

• Resolve customer conflicts and handle escalation procedures Qualifications

• Bachelor's degree or equivalent experience

• 3+ years of customer service

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

To be considered for this position, one must have

• Sound knowledge of digital lead-gen processes, i.e., Google AdWords and other Search Engine Marketing tools, including Facebook, LinkedIn, YouTube, Twitter, and other platforms for paid & sponsored ad campaigns.

• Understanding of digital creatives like Landing Pages, Display Banners, Facebook ads and Posts, Microsites, Emailers etc.

• Prior experience in servicing clients for monthly Social Media Management, SEO activities, Graphic Designing and Website Design and Maintenance.

• Knowledge of managing pragmatic campaigns would be an advantage

• Positive attitude for solving problems along with internal operations team

• Smart and interactive at presentations and reviews

• Copy-writing, Proof-reading