Manager-Investor Services

We are Alter Domus. Our name means The Other House and were a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever youre speaking to. And its your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 4,100 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative.

Alter Domus clients include the worlds leading asset managers, lenders and asset owners. Were specialists who use the most innovative technologies to create unparalleled solutions for the private equity, real assets and debt capital markets sectors. This is where standout talent advances whats possible in fund administration, corporate services, depositary services, transfer pricing, domiciliation, management company services, loan administration, agency services, trade settlement and CLO manager services.

Job Description

• Attend and complete all assigned trainings.
• Attend and partcipate in relevant internal and external calls
• Process and Index all pertinent emails accurately and efficiently
• Show ownership and ability to prioritize tasks, work on multiple assignments, and ensure tasks are completed in a timely fashion.
• Ensure company policies and procedures are followed and compliant with applicable governance.
• Assist the department in mitigating the risks for errors.
• Ensure company policies and procedures are followed and compliant with applicable governance.
• Assist the department in mitigating the risks for errors.
• Manage expectations and turnaround times by effectively communicating both externally and internally.
• Provide support to third parties when necessary (Investors, Advisors, Clients, Bankers, etc.).
• Review investor documentation provide comments
• Maintain investor documentation and KYC documents on internal drives in a organized fashion
• Create and manintain investors data in the CRM
• Aid the team in managing the investor services call line and efficiently direct communication to appropriate departments
• Communicate escalaltions to management in a timely manner
• Assist in posting documents on internal and external investor portals
• Demonstrated enhanced understanding of KYC requirements
• Demonstrate advanced email etiquette
• Manage and lead Investor Services portion of weekly/monthly client calls with minimum support
• Assist in maintaining SOP that meets Alter Domus and Industry Standards
• Service as a back up manager for Sr Manager
• Handle complex clients independently
• Process and complete workload without assistance
• Provide solutions in adhoc sitiations
• Deliver monthly information for all areas of operation in line with KPI's and SLA's
• Work with management, team, and client on escalations
• Deliver and produce structured training for groups, associates, and new hires
• Review and provide feedback on Officers and Senior Officers work
• Manage & Assist in leading a small team of direct reports and their clients
• Be a Subject Matter Expert (SME) in various Investor Services topics
• Assist in performance and development of direct reports
• Evaluate performance and development of direct team
• Resolve internal and external client escalations
• Implement changes within the team to meet industry standards and growth of Alter Domus
• Develop and maintain growth within the team

Equity in every sense of the word

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organization, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)