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4 SPRINKLR Managed Services Consultant Jobs
Managed Services Consultant (CRM)
2-6 years
₹ 8 - 19.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram, Bangalore / Bengaluru
1 vacancy
Managed Services Consultant (CRM)
SPRINKLR
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Deliver Value: Be able to deliver on, and communicate the value associated with the customer s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth.
- Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.
- Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.
- Strategic Business Partner: Become your customer s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.
What Are Your Responsibilities
- Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.
- Identify, comprehend and clearly articulate customers requirements to generate an end-to-end solution to their business challenges.
- Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.
- Analyse and elevate customer s consumption of contract, adoption of the product and generation of upsell or cross-sell.
- Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.
- Assist world s leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through Sprinklr.
- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.
- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
- Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI.
- Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.
- Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.
- Actively make sure you are knowledgeable on native channel s products package.
- Work with clients to improve the social service itself and its alignment with the clients core business.
- Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr s know-hows.
- Actively make sure that you are knowledgeable on all Sprinklr software products.
- Identify opportunities for customer references and case studies.
- Maintain platform relevancy according to changes in business needs.
- 3+ years of experience in account management at a brand, agency or technology.
- Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms.
- Knowledge of SaaS platform implementation for contact centres, covering everything from requirement gathering to go-live.
- Strong product acumen & evangelization experience with the aptitude to learn new products.
- Excellent written and verbal communication skills.Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.
- Understanding of deployment lifecycle from sandbox to production environment
- Understanding of platform integration or REST API data structure to push or pull data pointers from 3rd party platforms.
- Ability to think independently and learn as an individual contributor managing the customer stakeholders of the account
- Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions.
- Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.
- Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.
- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
- Ability to interpret industry trends across different verticals & lines of businesses.
- Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.
- Advanced analytical skills with proven competency in data tools & methodologies.
- Ability to collate, harmonise and visualise data and present the statistical merit in a business case.
- Industry specific knowledge across different verticals or lines of business preferred.
- Demonstrated experience and a passion for the social and digital technology universe (i.e., Live Chat, WhatsApp, Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
- Direct experience in working with a social media management software or contact center software like Genesys, Freshdesk etc. is preferred.
- 3 or 4-year college or university degree
- The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.
- Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package.
- You constantly come up with new strategies that are adopted by your clients and peers.
- Your stakeholders participate in Sprinklr events, references and case studies.
- Your platform and industry knowledge makes you a trusted advisor both internally and externally.
Employment Type: Full Time, Permanent
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People are getting interviews at SPRINKLR through
People are getting interviews through
(based on 61 SPRINKLR interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
39%
30%
15%
7%
2%
2%
5% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Managed Services Consultant at SPRINKLR are saying
Rating based on 8 Managed Services Consultant
reviews
Anonymous · Service Delivery
in Bengaluru
Likes
Work life balance
Dislikes
Minimal growth
Read 8 reviewsManaged Services Consultant salary at SPRINKLR
reported by
40
employees
₹8
L/yr - ₹19.5
L/yr
At
par with the average Managed Services Consultant Salary in India
View more details
What SPRINKLR employees are saying about work life
based on 304 employees
Flexible timing
Monday to Friday
No travel
Day Shift
SPRINKLR Benefits
Submitted by Company
Compensation & Equity Health & Wellness Holiday & Flexible PTO Learning & Growth
Submitted by Employees
View more benefits 
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