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Managed Service Associate
ACME SERVICES PRIVATE LIMITED
1-5 years
Mumbai
Managed Service Associate
posted 4d ago
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Key skills for the job
Job Description
Business Operations:
- Gain a comprehensive understanding of client requirements and provide realistic lead times.
- Act as the primary point of contact for both client and internal team communications for high-priority projects.
- Recognize and articulate the business value of our services.
- Foster strong relationships with other service teams.
- Ensure timely communication and updates to clients throughout the project lifecycle.
Project Deliverables:
- Collaborate seamlessly with clients, becoming an integral extension of their teams.
- Develop detailed statements of work for each client's project.
- Efficiently manage multiple projects simultaneously, adhering to SLAs.
- Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference.
- Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
- Clearly communicate deliverables to clients.
Processes and Skills Building:
- Innovate and create reusable templates and best practices.
- Maintain the efficiency of Asana and Mavenlink dashboards.
- Proactively explore the Clients platform to discover more streamlined task execution methods.
- Stay up-to-date with the latest product features and enhancements.
- Foster a culture of innovation to optimize work efficiency.
Employment Type: Full Time, Permanent
Read full job descriptionSimilar Jobs for you
Managed Service Associate
ACME SERVICES PRIVATE LIMITED
1-5 Yrs
Mumbai
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