Presales Specialist - Cloud & Managed Serivces

Role Objective:

As an Offshore Cloud and IT Managed Services Presales Specialist, you will support the Qatar presales team by developing high-quality technical solutions, creating compelling presales materials, conducting market research, and maintaining a solution knowledge base.

Role & responsibilities

1. Solution Documentation and Technical Content Development: (40%)
• Assist in creating and maintaining technical solution documents and architectures.
• Contribute to detailed technical write-ups for RFP/RFI responses.
• Document reusable solution components and maintain reference architecture libraries.
• Support the generation of reusable content for proposals and presentations.
2. Presales Materials Development and Design: (30%)
• Create visually engaging presentation materials to support client discussions.
• Help design templates and frameworks for common client scenarios.
• Maintain and organize pricing models and costing templates.
• Assist in managing the centralized repository of presales resources.
3. Technical Research and Market Intelligence: (15%)
• Research emerging cybersecurity technologies and industry trends.
• Support competitive analysis and solution comparison activities.
• Assist in drafting technical whitepapers, solution briefs, and research summaries.
• Monitor industry best practices and help document reference architectures.
4. Presales Support and Knowledge Management: (15%)
• Provide remote technical support to the HQ presales team when needed.
• Assist in maintaining a knowledge base of solutions and best practices.
• Support opportunity qualification by preparing initial solution scoping materials.

Preferred candidate profile

Bachelors degree in computer science, Information Technology, or related field

Required Certifications:

ITIL v4 Foundation (minimum)

Major cloud platform certification (Azure, GCP, or OCI)

Desired Certifications:

ITIL Intermediate/Expert levels

Project Management certification (PMP/Prince2)

Industry-specific certifications (as relevant)

Technical Knowledge

• Deep understanding of cloud and infrastructure services
• Strong knowledge of managed services solutions and delivery models
• Experience with major ITSM platforms
• Understanding of security frameworks and compliance standards
• Knowledge of service management standards
• 7+ years total IT industry experience
• 4+ years in managed services pre-sales or solution architecture

• Demonstrated experience in:
• Solution design
• Proposal development
• Technical content creation
• Presales support

Perks and benefits