IT Application Support Engineer

Preferred candidate profile :

A successful candidate will have a firm understanding of IT methodology and solutions, be

forward-thinking, and be able to assist and collaborate with other remote IT members.

• Monitor service desk and resolve issues in accordance with establishedservice level
  agreements (SLAs)
• Implement SSO and SCIM for new applications
• Gather information from internal customers on their needs and find the best solution
  available
• Integrate SaaS applications according to Business requirements
• Documenting all aspects of applications for maintenance
• Administer Atlassian Suite, Azure AD, Office 365, and Google Workspace
• Manage Microsoft Exchange Online
• Managing an application inventory
• Provide daily support and maintenance of the computing environment to users by analyzing
  and resolving reported technical problems
• Execute maintenance schedules for applications
• Assist or train users on the use of productivity tools, in-house developed software, and/or
  cloud/SaaS-delivered solutions
• Develop and maintain training materials for end-user applications in multiple formats,
  including online/wiki, printed, and video
• Strong understanding of help desk ticketing systems and maintaining SLAs

YOUR EXPERIENCE :-

Minimum 10 years of directly related work experience in a computer operations

environment providing IT application management and licensing, Rationalization and

Evaluation, IT Helpdesk, IT/Technical Support, and the configuration and maintenance of

end-user and small computer equipment

Leading and driving medium to large-scale projects

Must have excellent communication skills, encompassing verbal, written, and

documentation skills

Ability to create, maintain, and update documentation pertaining to desktop support

processes, system configurations, and end-user instructions

Ability to work with minimal supervision and problem-solve but escalate and seek

assistance when appropriate

Ability to work and think effectively under pressure and accurately prioritize and

complete tasks within established timeframes

A degree in a relevant field is desired; equivalent work experience or certifications are

required

Hands-on familiarity with cloud and on-premises products from Microsoft, Google,

Atlassian, Slack

Hands-on familiarity with security controls on end-user systems

Hands-on familiarity with JSON or YAM

If your profile matches , please do share a copy of your resume to gunjan.t@makonissoft.com at an earliest .