Coordinate, schedule, and audit vehicle service, maintenance & repair, handling escalations and managing conflict resolutions with our customers
Build, Manage, Measure, and Maintain relationships with Suppliers and Repair outlets to ensure that uptime of Fleet is maximised.
Prioritise and assign work to meet customers needs.
Ensure quality, compliance, and safety of Moove assets.
Manage the Insurance process in line with Policy requirements.
Ensure that all Insurance claims are completed expediently and vehicles brought back to operation in the minimum timeframe.
Manage the Authorisations of maintenance to ensure that appropriate work is being done on the fleet at the optimised costs.
Continuous Improvement mindset with respect to processes and systems to create efficiencies and synergies.
What You will need for this position
Minimum 10 years of fleet maintenance management experience preferred.
An Associates or Technical degree in Motor Mechanics is a must .
Hands-On Fleet Industry Experience is a must
Strong customer service and organisational skills required Valid driver s licence preferred.
Candidates will be subject to analytical test prior to interviews
Proficiency with computers including Microsoft Office; Google Office Suite and web-based applications preferred.
Key Metrics
Ensuring time bound inspection and reduce downtimes Ensuring TAT of insurance claims under defined limits Ensuring PMS plan vs Actual with max X% deviation Monthly Cost projection vs actual Fortnightly report on Cost & TAT Onboarding vendors Vendor management Fleet level plan for PMS and adherence Team handling Coordination with Insurance for any escalation Monthly billing process with formats Submission from vendor to Company Accounts