Mainframe Operations Specialist

Role : MAINFRAME OPERATONS

Exp: 5 to 12+ Years

Location : PAN India (Noida, Bangalore, Gurgan, Hyderabad,Chennai, Bangalore)\

Mode of work: WFH/Remote as of now

Hiring mode: Permanent role with MNC

Operations Mainframe

• Manage production operating system resource availability
• Perform production operating system IPL / reboot
• Monitor production operating system, and devices
• Perform root cause analysis, resolution and / or escalation for production systems (this does not include business applications)
• Execute recovery procedures for production operating systems and devices
• Execute and reply to console commands
• Ensure procedures are implemented and followed
• Take the appropriate, predefined recovery actions for the various operational events
• Restart failing components after an outage
• Record and route problems to appropriate support groups
• Provide operational status as required
• Execute recovery procedures for production operating systems and devices
• Perform automated startup and shutdown of the production operating system
• Execute production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts
• Monitor subsystems (e.g. IMS, CICS, DB2, IDMS)
• Managing (i.e. owning) the incident through service restoration
• Validating severity classification of the problem
• Determining the scope of the problem
• Assessing whether Problem Solver has determined what the problem is and whether a recovery plan has been mapped out
• Assembling a SWAT team of technical support people (other levels of support, across platforms as required), if the Problem Solver is unable to determine what the problem is
• Facilitating the SWAT/Service Recovery Team meeting
• Escalating as required
• Driving problem determination activities
• Driving restoration plans
• Ensuring the notification of the Location Crisis Manager for Data Center Crisis for exceptional outages (every single customer outage)
• Ensuring that Service Management (account team) has been contacted to confirm that the service has been restored to the customer's satisfaction (or problems reported by a customer)
• Facilitate and/or make service restoration decisions/recommendations (engage the Account Team as required).
• Ensuring that the progression of the problem restoration and all relevant times are documented
• Contributing to the outage review or RCA process as required
• Ensuring that internal notification and escalation activities are executed.
• Perform system IPL's
  2. Reply to WTOR's
  3. Perform HMC functions
  4. Take action on system alerts/messages
  5. Perform checklists
  6. Monitor SLA regions
  7. Startup/Shutdown of online regions
  8. Perform SAD
  9. Understands D/R concepts and has the ability to execute them
  10. Follow up any high severity issues until it gets resolved
  11. Familiar with SDSF, ISPF, JCL, TSO, VTAM, CICS, DB2, $AVRS, SAR, SYSVIEW
  12. Ability to manage unscheduled outage

Batch Monitoring and Restart- Mainframe

• Should have CA7 , Control M, TWS Tool knowledge.
• Monitor scheduled batch jobs
• Resolve batch scheduling conflicts (non-application) (root cause analysis and change management)
• Monitor scheduler related incidents, and develop and recommend changes to the scheduler database
• Performing required batch setup activities (adhoc requests)
• Schedule on-request batch jobs that require immediate execution
• Invoke resolution and restart procedures in case of failures in the batch jobs

1. Restart job from step/top with/without step Tracking
2. Understand and execute as per Job documentation
3. Understand complex batch streams and impacts to the downstream
4. Perform activities like Hold/Cancel/Demand/Force complete jobs
5. Monitor SLA jobs as per checklist
6. Perform notification of critical jobs as defined in the procedure
7. Performing actions on the Jobs like Submit, Add/Delete dependencies, hold, skip a schedule etc as requested by resolver
8. Knowledge on JCL and do necessary abend fixes if required

Interetsed Candidates send me cv to ramya.k@maintec.in or call to 8367314562