Head Collections & Credit Control

We are seeking an experienced Head of Collections & Credit Control to lead and manage the collections and credit control functions of the organization. The ideal candidate will have a strong background in credit management, collections strategies, and process optimization, and will be responsible for overseeing the team and ensuring the company’s financial stability through effective management of accounts receivable and debt recovery. Key Responsibilities: Leadership & Team Management: Lead and manage the collections and credit control team, providing guidance, training, and support. Establish clear goals, performance metrics, and ensure the team meets collection targets and maintains high standards of efficiency. Motivate and develop the team to improve performance, streamline processes, and ensure compliance with credit policies. Credit Policy Development & Implementation: Develop and implement credit policies and procedures that minimize risk and improve collections efficiency. Ensure that all credit evaluations are done according to company policy and assess the creditworthiness of customers. Continuously review and improve credit control procedures to mitigate bad debts and improve cash flow. Collections Strategy & Management: Oversee the collections process, ensuring timely follow-up on overdue accounts and minimizing outstanding balances. Implement best practices for debt recovery and ensure that collection efforts are compliant with legal and regulatory requirements. Develop and execute effective strategies for managing high-risk accounts and reduce the company's exposure to bad debt. Negotiate payment plans and settlement agreements with customers when necessary. Credit Risk Assessment: Monitor and assess credit risk for existing and potential customers and provide recommendations to senior management. Work closely with the sales and finance teams to ensure that credit limits are appropriately set and regularly reviewed. Analyze customer payment trends and monitor outstanding accounts to identify potential credit risks. Financial Reporting & Analysis: Prepare and present regular reports on collections performance, aging reports, outstanding debt, and any credit control issues to senior management. Provide insights and recommendations for improving cash flow and reducing overdue accounts. Monitor accounts receivable KPIs and ensure collection targets are met. Dispute Resolution: Act as the primary point of contact for resolving any disputes related to credit or collections. Collaborate with the customer service, legal, and finance teams to resolve disputes in a timely manner. Ensure that the collections team is properly trained to handle disputes and follow up on unresolved issues. Process Improvement: Continuously analyze and optimize the collections process to improve efficiency and reduce outstanding debts. Implement automation tools and systems to streamline the credit control and collections process. Monitor industry trends and best practices in credit control and collections, implementing relevant changes to maintain competitiveness and financial health. Compliance & Legal Requirements: Ensure that the collections process adheres to legal, regulatory, and industry standards, including data privacy laws and consumer protection regulations. Collaborate with legal teams when necessary, particularly in cases of litigation or when taking legal action against delinquent customers.