Principal Engineer - Customer Insights

1.Work Closely with Service Dealer Associates.

2.Focussing on End to End Customer Experience.

3.Bring Industry best practises to the Field issues management and enhance customer experience

4. Adopting and recemmeding approriate steps/ actions based on customer inputs to improve process / efficiencies and global practises in a timely manner

5.Detailed overview reports preparation on the field quality issues

6. Bringing new approaches to understand the customer response to the product quality realibility.

7. Maintain Adherance to MRV CI norms, Adopting digital SQ initiatives, availability of necessary tools and equipments, updated diagnostic softwares.

8.Understanding across Workshop Processes Mgmt Systems - Ensure process parameters in place at workshops, adhering to Business Development Process, DMS, QLIKVIEW, Shop Floor Process, defining Dealer Role Holder Responsibility, Review Recognition, All KPI related date to be available and tracked,Handling MIS

BE with 12 years of experience